Support
How can I help?
Answers to the questions people ask most. If yours isn't here, email me and I'll get back to you.
Get in touch
It helps to mention your device and the version of Eventide, which is at the bottom of Eventide’s Settings.
Common questions
How do I put a countdown on my Home Screen?
Touch and hold an empty part of your Home Screen, tap Edit, then Add Widget, and search for Eventide. Pick a size, add it, then touch and hold the widget and choose Edit Widget to pick which countdown it shows. Lock Screen and Apple Watch widgets work the same way.
My countdowns aren't showing on my other devices
Eventide syncs through iCloud, so check these on each device:
- You’re signed in to the same Apple Account.
- In the Settings app, tap your name, then iCloud, and make sure Eventide is turned on in the list of apps using iCloud.
- In Eventide, open Settings: Sync should say Connected. Tap Sync now to check for changes straight away.
Changes usually arrive within a few seconds, but on a slow connection they can take a little longer.
How do I share a countdown with friends?
Open the countdown and tap Invite Friends. Friends need Eventide and to be signed in to iCloud. Everyone you invite sees the same countdown, and can comment and react. To share with lots of people at once, tap Publish with a Code instead: anyone can then join by tapping Join with a Code and typing it in.
What do I get with Eventide Pro?
Eventide is free for up to three countdowns, with every style, widget and feature included. Eventide Pro is a one-time purchase that removes the limit. There’s no subscription, and it’s shared with your family through Family Sharing.
I bought Eventide Pro but it isn't unlocked
In Eventide, open Settings and tap Restore purchase under Eventide Pro. Make sure you’re signed in to the App Store with the Apple Account you bought it with. If a family member bought it, check that purchase sharing is turned on in Family Sharing.
How do I get a refund?
Refunds are handled by Apple. Go to reportaproblem.apple.com, sign in, and choose Eventide Pro.
How do I delete my data?
Deleting a countdown removes it from every device and from iCloud. To remove everything, see Deleting your data in the privacy policy.
What do I need to run Eventide?
An iPhone or iPad with iOS 26 or iPadOS 26. The Apple Watch app needs watchOS 26.